Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to EpikStory.
These Terms of Service ("Terms") govern your access to and use of the EpikStory mobile application, website, software, cloud platform, and all related products and services (collectively, the "Services").
Please read these Terms carefully before using the Services.
By creating an account, downloading the application, accessing, or using any part of the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you must not access or use the Services.
EpikStory exists to help people preserve the moments that define their lives.
Our Services are designed to enable you to securely capture, organise, protect, and revisit your personal memories through voice recordings, photographs, videos, written journals, Memory Albums, Life Chapters, Timelines, and other features that may be introduced from time to time.
We strive to provide a secure, reliable, and meaningful platform that enables individuals and families to preserve their personal stories for future generations.
By accessing or using the Services, you represent and warrant that:
If you are using the Services on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, the terms "you" and "your" refer to both you and that entity.
We may update these Terms from time to time to reflect changes in our Services, legal requirements, security practices, or business operations.
When material changes are made, we will update the "Last Updated" date and, where required by law, provide reasonable notice through the Services, by email, or by other appropriate means.
Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the revised Terms, unless applicable law requires additional consent.
If you do not agree to the revised Terms, you must discontinue your use of the Services.
Your use of EpikStory is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
Where these Terms address your contractual rights and responsibilities and the Privacy Policy addresses our data handling practices, both documents should be read together.
In the event of a conflict relating specifically to the processing of personal information, the Privacy Policy will govern to the extent required by applicable privacy laws.
By creating an account or using the Services, you consent to receive electronic communications from EpikStory relating to your account, security, subscriptions, customer support, legal notices, and other information necessary for the operation of the Services.
You may also choose to receive optional marketing communications, which you can unsubscribe from at any time.
Electronic communications satisfy any legal requirement that such communications be in writing, where permitted by applicable law.
At EpikStory, we understand that the memories you choose to preserve are often among your most valued possessions.
While these Terms establish the legal framework governing the Services, our broader commitment is to operate EpikStory responsibly, transparently, and with respect for the trust you place in us.
We are committed to continually improving the Services while maintaining high standards of privacy, security, and user experience.
To access certain features of EpikStory, you must create a registered user account.
By creating an account or using the Services, you represent and warrant that you satisfy the eligibility requirements set out in these Terms.
You may use EpikStory only if:
If you are using EpikStory on behalf of an organisation or other legal entity, you represent and warrant that you have the authority to bind that organisation to these Terms.
EpikStory is intended for individuals who meet the minimum age required under the laws of their country or region.
If you are below the age at which you can lawfully consent to the processing of your personal information, you may use the Services only with the permission and supervision of a parent or legal guardian, where required by applicable law.
Parents and legal guardians who permit a child to use EpikStory are responsible for the child's use of the Services and compliance with these Terms.
When creating an account, you agree to provide information that is:
You agree to keep your account information updated so that it remains accurate throughout your use of the Services.
We may rely upon the information you provide when delivering the Services, communicating with you, and protecting the security of your account.
You are responsible for maintaining the confidentiality of your account credentials.
This includes protecting your:
You agree not to disclose your login credentials to any other person.
You are responsible for all activities occurring under your account unless such activities result from our negligence or a security failure within our systems.
If you believe your account has been accessed without authorisation or your credentials have been compromised, you must notify EpikStory immediately so that appropriate security measures may be taken.
Unless expressly authorised by EpikStory, each individual may maintain only one personal account.
Creating multiple accounts to circumvent subscription limits, security controls, promotional offers, enforcement actions, or other platform restrictions is prohibited.
Where duplicate or fraudulent accounts are identified, we reserve the right to suspend, merge, or permanently remove those accounts in accordance with these Terms.
To protect our users and maintain the integrity of the Services, EpikStory may require reasonable verification of your identity in certain circumstances.
Verification may be requested where necessary to:
We will request only the information reasonably necessary for verification.
You agree to keep your account information accurate and up to date.
This includes promptly updating information such as:
Failure to maintain accurate information may affect our ability to provide certain features or communicate important notices relating to your account.
The account you create is personal to you.
You may not:
Any attempt to transfer or commercially exploit an account without our prior written consent may result in suspension or termination.
Creating an account does not guarantee uninterrupted or perpetual access to the Services.
While we strive to maintain a reliable platform, access may occasionally be interrupted due to:
We will use commercially reasonable efforts to minimise disruption and restore service promptly.
You may close your account at any time through the settings provided within the Services or by contacting our support team.
Upon account closure, your personal information will be handled in accordance with our Privacy Policy and applicable legal obligations.
Certain information may be retained where required by law, necessary for fraud prevention, security, dispute resolution, or enforcement of these Terms.
EpikStory reserves the right to refuse registration, suspend access, or terminate accounts where reasonably necessary to:
Any such action will be taken in a manner consistent with applicable law and, where appropriate, users will be provided with notice or an opportunity to respond.
Your EpikStory account is the gateway to your personal Life Archive.
We are committed to maintaining a secure, trustworthy, and reliable environment where your memories can be preserved with confidence. By working together to protect your account, we help ensure that your life's story remains accessible only to those you authorise.
One of EpikStory's primary purposes is to enable users to preserve the moments that define their lives.
Accordingly, you may create, upload, record, organise, store, or otherwise make available various forms of content through the Services, including but not limited to text, photographs, videos, voice recordings, Memory Logs, Life Chapters, Memory Albums, Timeline entries, People collections, Postcards, locations, tags, and other materials (collectively referred to as "User Content").
Your memories belong to you.
EpikStory does not claim ownership of the User Content you create, upload, record, or store through the Services.
Except for the limited rights granted to EpikStory under these Terms, you retain all ownership rights, intellectual property rights, and other legal interests in your User Content.
Nothing in these Terms transfers ownership of your memories, photographs, videos, voice recordings, journals, or other personal content to EpikStory.
To provide and operate the Services, you grant EpikStory a limited, worldwide, non-exclusive, royalty-free, revocable licence to use your User Content solely for the purpose of:
This licence exists solely to provide the Services you request and automatically ends with respect to deleted content, subject to reasonable backup retention, legal obligations, and technical limitations.
You are solely responsible for the User Content you create, upload, or share through EpikStory.
You represent and warrant that:
You remain solely responsible for the accuracy, legality, and appropriateness of your User Content.
Many memories naturally include family members, friends, colleagues, or other individuals.
Where your User Content includes personal information relating to another individual, you are responsible for ensuring that you have the legal right or appropriate permission to collect, upload, store, or share that information.
EpikStory does not independently verify whether such permissions have been obtained.
You agree not to upload, create, store, transmit, or share User Content that:
EpikStory reserves the right to investigate and remove content where reasonably necessary to comply with applicable law, protect users, or safeguard the integrity of the Services.
EpikStory is designed as a private Life Archive.
We do not routinely monitor, review, or moderate the personal memories you create.
However, we reserve the right to review or access specific User Content where reasonably necessary to:
Any such access will be limited to the extent reasonably necessary and subject to appropriate confidentiality obligations.
Certain features may allow you to voluntarily share selected memories with others.
You are solely responsible for deciding what information you choose to share.
Once User Content is shared outside your private EpikStory account, you acknowledge that EpikStory cannot control how recipients use, copy, distribute, or further share that information.
We encourage users to exercise care when sharing personal memories.
EpikStory respects intellectual property rights and expects users to do the same.
If you believe that content available through the Services infringes your copyright or other intellectual property rights, you may submit a written notice containing sufficient information to identify:
Upon receipt of a valid notice, EpikStory may investigate and take appropriate action, including removal of the allegedly infringing material where required.
While EpikStory is designed to provide a reliable and secure environment for preserving your memories, you acknowledge that no electronic storage system can guarantee absolute or uninterrupted preservation of digital information.
We encourage users to maintain independent copies of especially important memories where appropriate.
EpikStory reserves the right to remove or restrict access to User Content where reasonably necessary to:
Where appropriate and legally permissible, we will make reasonable efforts to notify affected users before or after taking such action.
Your memories tell your story.
They represent moments that can never be recreated and experiences that define who you are.
EpikStory's role is not to own those memories—it is to provide a trusted, secure, and respectful place where they can be preserved, organised, and revisited for years to come.
We treat that responsibility with the care it deserves.
EpikStory is intended to provide a safe, secure, and respectful environment for preserving life's memories.
By accessing or using the Services, you agree to use EpikStory responsibly, lawfully, and in accordance with these Terms.
You are responsible for all activities conducted through your account.
You agree to use the Services only for lawful purposes and in compliance with all applicable laws, regulations, and legal obligations in the jurisdictions where you access or use the Services.
You must not use the Services in any manner that:
You agree not to, directly or indirectly:
You agree not to use the Services to:
You agree not to engage in activities that may:
We reserve the right to implement reasonable technical measures to protect the reliability, security, and availability of the Services.
Where EpikStory provides AI-assisted features, including voice transcription, organisation, search, or memory enhancement, you agree not to:
AI-assisted features are provided solely to improve your personal experience within EpikStory.
You are responsible for maintaining the security of your account.
You agree to:
Failure to take reasonable security precautions may affect our ability to protect your account.
EpikStory is intended for normal personal use unless otherwise agreed in writing.
You agree not to use the Services in a manner that:
Where necessary to protect platform stability, we may implement reasonable usage limits or other technical controls.
If you become aware of any activity that may compromise the security, integrity, or lawful operation of EpikStory, we encourage you to report it to us promptly.
Reports may include suspected:
Reports should be submitted to:
We appreciate responsible disclosure and will investigate credible reports in a timely manner.
If we reasonably believe that you have violated these Terms or used the Services in a manner that threatens the security, integrity, availability, or lawful operation of EpikStory, we may take appropriate action, including:
Where appropriate and legally permissible, we will make reasonable efforts to notify you before taking enforcement action.
Our failure to enforce any provision of this Acceptable Use Policy on one occasion does not constitute a waiver of our right to enforce that provision or any other provision in the future.
EpikStory was created to preserve the stories that matter most.
Maintaining a safe, secure, and respectful environment is essential to fulfilling that mission.
By using the Services responsibly, every user helps protect not only their own memories but also the integrity and trust upon which the EpikStory community is built.
EpikStory and its Services contain proprietary technology, software, designs, content, trademarks, and other intellectual property developed or licensed by us.
Except for the limited rights expressly granted under these Terms, all rights, title, and interests in the Services remain the exclusive property of EpikStory and its licensors.
Nothing in these Terms transfers ownership of any EpikStory intellectual property to you.
The Services, including but not limited to:
are protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws.
All rights not expressly granted to you are reserved by EpikStory.
Subject to these Terms, EpikStory grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Services solely for your personal, non-commercial use.
This licence does not grant you ownership of any part of the Services.
Your licence automatically terminates if your account is suspended, terminated, or if you otherwise violate these Terms.
Unless expressly permitted by applicable law or by EpikStory in writing, you must not:
"EpikStory," our logos, branding, slogans, product names, service names, and related marks are trademarks or trade dress owned by EpikStory or its licensors.
Nothing contained within the Services grants any licence or right to use our trademarks without our prior written consent.
Any unauthorised use of our trademarks may violate applicable trademark laws.
We welcome suggestions, ideas, comments, feature requests, and other feedback relating to EpikStory.
If you voluntarily provide feedback, you agree that:
This provision does not affect your ownership of your User Content.
Certain components of the Services may incorporate open-source software distributed under applicable open-source licences.
Your use of those components remains subject to the relevant open-source licence terms.
Nothing in these Terms limits your rights under applicable open-source licences.
The Services may include technologies, software, trademarks, or content owned by third parties.
Such intellectual property remains the property of its respective owners and is protected under applicable intellectual property laws.
Nothing in these Terms grants you ownership or rights beyond those expressly permitted by the applicable licence.
Except for the limited licence expressly granted under these Terms, EpikStory reserves all rights, title, and interests in and to the Services, including all present and future intellectual property rights.
No rights are granted by implication, estoppel, or otherwise.
If you believe that material available through the Services infringes your intellectual property rights, you may submit a written notice containing:
Upon receipt of a valid notice, EpikStory may investigate the matter and take appropriate action consistent with applicable law.
For the avoidance of doubt:
Your memories remain yours.
Nothing in this Intellectual Property section limits your ownership of:
EpikStory's rights are limited solely to those necessary to operate, secure, maintain, and improve the Services as described in these Terms and our Privacy Policy.
EpikStory was built to preserve life's stories—not to claim ownership of them.
Our technology, software, and platform represent years of innovation and development, while your memories represent your personal journey.
Both deserve to be respected and protected.
These Terms are intended to safeguard each accordingly.
EpikStory may offer both free and paid subscription plans that provide access to additional features, storage capacity, premium functionality, or other benefits.
Your use of paid Services is subject to these Terms, the pricing presented at the time of purchase, and any applicable terms imposed by the payment platform through which you subscribe.
EpikStory may offer certain features free of charge.
Free Services are provided on an "as available" basis and may include usage limitations, storage limits, feature restrictions, or other operational limitations.
We reserve the right to modify, expand, limit, or discontinue free features at any time.
Premium subscriptions may provide additional benefits including, but not limited to:
The features included within each subscription plan will be described at the time of purchase.
Where you purchase a subscription, you agree to pay all applicable fees presented during the checkout process.
Subscription fees may be billed:
Applicable taxes may be charged where required by law.
All prices are displayed in the currency applicable to your purchase location unless otherwise specified.
Unless cancelled before the end of the current billing period, subscriptions automatically renew for successive billing periods.
By purchasing a recurring subscription, you authorise the applicable payment provider to automatically charge your selected payment method at the beginning of each renewal period.
You may cancel automatic renewal at any time through the applicable subscription management platform.
Cancellation prevents future renewals but does not provide refunds for the current billing period unless required by applicable law.
Payments may be processed by authorised third-party payment providers.
Depending on how you subscribe, payment processing may be handled through:
EpikStory does not store complete payment card numbers.
Payment information is processed directly by the applicable payment provider in accordance with their own privacy policies and security standards.
We may modify subscription pricing from time to time.
Where required by applicable law or the rules of the applicable payment platform, we will provide reasonable advance notice before new pricing takes effect.
Price changes will generally apply to future billing periods and will not affect fees already paid.
If you do not agree with a revised subscription price, you may cancel your subscription before the new pricing becomes effective.
Subscription purchases are generally non-refundable except where:
If your subscription was purchased through the Apple App Store or Google Play, refund requests are generally governed by the policies of those respective platforms.
Where subscriptions are purchased directly from EpikStory, refund requests will be considered in accordance with our applicable Refund Policy, if any.
Nothing in these Terms limits any non-waivable consumer rights available under applicable law.
If a payment cannot be successfully processed, we may:
You remain responsible for paying all valid charges incurred prior to cancellation.
You may cancel your subscription at any time.
Cancellation methods depend on where you originally subscribed.
For example:
Cancellation does not delete your account or your Memory Content.
Unless otherwise stated, your premium benefits remain available until the end of the current paid billing period.
From time to time, EpikStory may offer:
These offers may be subject to additional terms, eligibility requirements, expiration dates, or geographic limitations.
EpikStory reserves the right to modify or withdraw promotional offers at any time, subject to applicable law.
Where applicable, subscription prices may include or exclude taxes as required by the laws of your jurisdiction.
You are responsible for any applicable taxes, duties, levies, or governmental charges associated with your purchase unless otherwise stated.
As EpikStory evolves, we may introduce new features, modify existing functionality, or discontinue certain premium features.
We reserve the right to make such changes to improve the Services, respond to technological developments, comply with legal requirements, or enhance the overall user experience.
Where a material reduction in a paid subscription occurs, we will provide notice where required by applicable law or the policies of the relevant payment platform.
Descriptions of planned, upcoming, or anticipated features are provided for informational purposes only.
Unless expressly stated otherwise, the purchase of a subscription does not guarantee that any future feature, enhancement, or service will be developed, released, or made available within any particular timeframe.
We believe that trust extends beyond the memories you preserve—it also includes transparent pricing, fair billing practices, and clear communication.
Our goal is to ensure that every subscription offers meaningful value while giving you the flexibility to choose the plan that best supports your personal Life Archive.
EpikStory is committed to providing a reliable, secure, and continuously evolving platform for preserving your life's memories.
To maintain and improve the Services, we may update, enhance, modify, or discontinue certain features from time to time.
While we strive to provide uninterrupted access, no online service can guarantee continuous availability.
We make commercially reasonable efforts to keep the Services available and operating reliably.
However, access may occasionally be interrupted due to:
Where reasonably practicable, planned maintenance will be communicated in advance.
Technology continues to evolve, and so does EpikStory.
We may introduce improvements intended to:
These improvements form part of our ongoing commitment to delivering a high-quality service.
To maintain the security, functionality, and performance of the Services, EpikStory may periodically release updates.
Updates may include:
Some updates may install automatically where supported by your operating system or application store settings.
We recommend installing updates promptly to ensure continued compatibility and security.
As the Services evolve, certain features may be:
We reserve the right to make such changes where reasonably necessary to improve the Services, respond to technological developments, comply with legal requirements, or maintain platform security.
Where material changes significantly affect paid functionality, we will provide notice where required by applicable law.
From time to time, EpikStory may make available beta, preview, early-access, experimental, or test features.
These features are provided to help us evaluate functionality and improve future releases.
Accordingly, beta features:
Your use of beta features is entirely voluntary.
Unless otherwise stated, beta features are provided "as is" without any additional warranties.
Certain features of the Services rely upon third-party technologies, infrastructure, operating systems, internet providers, cloud platforms, application stores, and other external services.
Accordingly, certain functionality may occasionally be affected by interruptions, limitations, delays, or changes implemented by those third parties.
EpikStory is not responsible for failures caused solely by services or infrastructure outside our reasonable control.
The Services are designed to operate across a range of supported devices and operating systems.
However, not every feature may be available on every device, operating system version, browser, or geographic region.
You are responsible for maintaining compatible hardware, software, and internet connectivity necessary to access the Services.
Where reasonably necessary to maintain the security, stability, or reliability of the Services, EpikStory may temporarily suspend access to all or part of the platform while maintenance or emergency work is performed.
We will make commercially reasonable efforts to minimise disruption and restore normal operation as promptly as practicable.
Although we strive to provide a highly reliable service, EpikStory does not guarantee that the Services will always be available without interruption or that every feature will operate continuously or without error.
Temporary interruptions, delays, or technical issues may occur despite reasonable operational safeguards.
Nothing in this section limits any rights that cannot be excluded under applicable consumer protection laws.
EpikStory maintains operational procedures designed to support service continuity, infrastructure resilience, backup management, and disaster recovery.
While these measures are intended to reduce the risk of service disruption or data loss, no system can eliminate all operational risks.
Our disaster recovery procedures are periodically reviewed and improved as part of our ongoing commitment to service reliability.
We reserve the right to modify, suspend, or discontinue any aspect of the Services where reasonably necessary to:
Where practicable, we will provide reasonable notice before implementing material changes.
EpikStory is more than an application—it is a long-term home for the memories that matter most.
We are committed to continually investing in our technology, security, and infrastructure so that the Services remain reliable, secure, and worthy of the trust our users place in us.
Our mission is not simply to build software, but to build a platform that can preserve life's stories for generations to come.
EpikStory is committed to providing a secure, reliable, and high-quality platform for preserving your life's memories.
However, because the Services rely upon technology, software, internet connectivity, cloud infrastructure, and third-party systems, certain limitations are unavoidable.
The following provisions explain the scope of our warranties and the limitations applicable to the Services.
Nothing in these Terms excludes or limits any warranty or legal right that cannot lawfully be excluded under applicable consumer protection laws.
Unless otherwise required by applicable law, the Services are provided on an "as available" and "as is" basis.
While we make commercially reasonable efforts to maintain the quality, reliability, and security of the Services, we do not warrant that the Services will always:
Although we strive to provide highly reliable Services, temporary interruptions may occur due to:
We will use commercially reasonable efforts to restore affected Services as promptly as practicable.
Protecting your information is one of our highest priorities.
We employ industry-recognised security practices designed to safeguard your information.
However, no online platform, cloud service, or electronic storage system can guarantee absolute security.
Accordingly, EpikStory cannot warrant that unauthorised access, cyberattacks, malware, or other security incidents will never occur.
Users are encouraged to maintain appropriate security practices, including safeguarding their account credentials and keeping their devices secure.
Certain features of the Services may use artificial intelligence, speech recognition, machine learning, or automated technologies.
These features are intended to improve your experience but may occasionally produce:
Users remain responsible for reviewing and editing automatically generated content before relying upon it.
EpikStory does not warrant that AI-generated outputs will always be complete, accurate, or suitable for every purpose.
The Services are intended solely for personal memory preservation and organisation.
Nothing within the Services constitutes:
Users should seek appropriately qualified professionals for advice relating to their individual circumstances.
Certain functionality may rely upon third-party providers, including cloud infrastructure, payment processors, mapping services, voice processing technologies, operating systems, application stores, analytics providers, and other external services.
EpikStory does not warrant the availability, security, performance, or continued operation of third-party services that are not under our direct control.
You are responsible for:
Statements regarding future products, planned functionality, anticipated improvements, or potential features are provided for informational purposes only.
Unless expressly stated otherwise, EpikStory makes no warranty that any future feature, product, integration, or enhancement will be developed, released, or made available within any particular timeframe.
EpikStory is specifically designed to preserve your memories through secure cloud storage, redundancy, and backup technologies.
However, despite our security measures and operational safeguards, no digital storage system can completely eliminate the risk of accidental loss, corruption, unauthorised access, or technical failure.
Accordingly, users acknowledge that unforeseen events may affect stored information.
Where appropriate, users are encouraged to maintain independent copies of particularly significant memories.
Some jurisdictions do not permit the exclusion of certain warranties or the limitation of specific legal rights.
Accordingly, certain disclaimers contained in these Terms may not apply to you to the extent prohibited by applicable law.
Nothing in these Terms limits any statutory consumer rights that cannot lawfully be excluded.
Except as expressly stated in these Terms or required by applicable law, EpikStory disclaims all warranties, representations, and guarantees, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, or uninterrupted operation.
Where such warranties cannot legally be excluded, they are limited to the minimum extent permitted by applicable law.
While these disclaimers establish appropriate legal boundaries, they do not diminish our commitment to excellence.
EpikStory is built with the goal of earning your trust through responsible engineering, thoughtful design, robust security, and continuous improvement.
We are committed to providing a platform that you can rely on to preserve the moments that matter most, while being transparent about the practical limitations inherent in every technology service.
EpikStory is committed to delivering a secure, reliable, and high-quality service.
However, because the Services depend upon software, internet connectivity, cloud infrastructure, user devices, and third-party technologies, certain risks cannot be entirely eliminated.
Accordingly, this section explains the extent of EpikStory's liability in connection with the Services.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
To the fullest extent permitted by applicable law, EpikStory and its parent companies, subsidiaries, affiliates, directors, officers, employees, contractors, licensors, suppliers, and authorised representatives shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to your use of the Services.
This limitation applies regardless of the legal theory on which the claim is based, including contract, tort (including negligence), strict liability, statutory claims, or otherwise.
To the fullest extent permitted by law, EpikStory shall not be liable for losses including, but not limited to:
You acknowledge that you are responsible for maintaining appropriate control over your User Content.
Although EpikStory implements security measures, cloud infrastructure, redundancy, and backup procedures designed to protect your memories, no electronic storage system can eliminate every possibility of technical failure, accidental deletion, unauthorised access, or data corruption.
Subject to applicable law, EpikStory shall not be liable for losses arising from circumstances beyond our reasonable control.
EpikStory may rely upon third-party providers for services including, but not limited to:
To the extent permitted by applicable law, EpikStory is not responsible for failures, interruptions, delays, or damages arising solely from services provided by third parties outside our reasonable control.
While EpikStory maintains administrative, technical, and organisational safeguards designed to protect your information, no online service can guarantee absolute security.
Subject to applicable law, EpikStory shall not be liable for losses resulting from cybersecurity incidents, malicious attacks, unauthorised access, or other security events that could not reasonably have been prevented through appropriate industry-standard security measures.
To the fullest extent permitted by applicable law, EpikStory's total aggregate liability arising out of or relating to the Services shall not exceed the greater of:
This limitation applies collectively to all claims arising from the same or related events.
To the extent permitted by applicable law, any claim arising out of or relating to the Services must be commenced within one (1) year after the claim arose or reasonably should have been discovered.
Claims not commenced within that period may be permanently barred where permitted by law.
You acknowledge that your use of the Services is voluntary.
You are responsible for:
Nothing in these Terms relieves EpikStory of responsibilities that cannot legally be excluded.
EpikStory shall not be responsible for delays, interruptions, or failures in performance resulting from events beyond our reasonable control, including but not limited to:
During such events, affected obligations will be suspended only for the period reasonably necessary to address the circumstances.
Nothing in these Terms excludes, limits, or restricts any statutory rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
Where applicable law does not permit a limitation of liability, the relevant provisions of this section shall apply only to the maximum extent permitted by law.
You acknowledge that the pricing, availability, and continued provision of the Services are based upon the allocation of risk set out in these Terms.
The liability limitations contained in this section form an essential part of the agreement between you and EpikStory and apply even if any limited remedy fails of its essential purpose.
While this section establishes reasonable legal limits on liability, it does not diminish our responsibility to build and maintain a platform worthy of your trust.
We remain committed to operating EpikStory with professionalism, transparency, and care, continuously investing in the security, reliability, and long-term stability of the Services so your memories are preserved with confidence.
You agree to defend, indemnify, and hold harmless EpikStory, its parent companies, affiliates, subsidiaries, directors, officers, employees, contractors, licensors, partners, suppliers, agents, and representatives from and against any claims, demands, actions, proceedings, liabilities, damages, judgments, settlements, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:
This obligation applies to the fullest extent permitted by applicable law.
You acknowledge that you are solely responsible for the content you upload, create, store, transmit, or share through the Services.
If your User Content results in legal claims, regulatory action, or demands against EpikStory, you agree to indemnify and hold EpikStory harmless for all resulting losses, damages, liabilities, costs, and reasonable legal expenses, except to the extent such claims arise from EpikStory's own negligence, wilful misconduct, or breach of these Terms.
You agree not to upload or distribute material that infringes another person's intellectual property rights.
If your actions result in allegations of copyright infringement, trademark infringement, patent infringement, or other intellectual property disputes involving EpikStory, you agree to indemnify EpikStory for any resulting liabilities, costs, settlements, or reasonable legal expenses, except where caused by EpikStory's own wrongful conduct.
You agree that you will not use the Services for any unlawful purpose.
If your unlawful activities give rise to investigations, penalties, regulatory actions, court proceedings, or claims against EpikStory, you agree to indemnify EpikStory to the extent permitted by applicable law.
If EpikStory becomes aware of a claim that may give rise to indemnification under this section, we may:
You agree to provide reasonable cooperation in defending such claims.
You may not settle any claim affecting EpikStory without our prior written consent if the proposed settlement:
Likewise, EpikStory will not settle a claim in a manner that imposes personal liability on you without your consent, unless such settlement is required by law or court order.
Nothing in this section requires you to indemnify EpikStory for claims arising solely from:
Your obligations under this Indemnification section survive the suspension, termination, deletion, or closure of your account and continue for as long as any applicable legal claim may exist.
Both you and EpikStory agree that the indemnification obligations contained in this section are intended to fairly allocate responsibility between the parties.
Nothing in this section limits any rights or remedies available under applicable law.
EpikStory is built on trust, respect, and responsible use.
This indemnification provision is not intended to shift unfair responsibility to our users. Rather, it ensures that each party remains accountable for its own actions.
By using the Services responsibly and lawfully, both you and EpikStory contribute to maintaining a safe, secure, and trustworthy platform for preserving life's most meaningful memories.
EpikStory is committed to maintaining a secure, trustworthy, and reliable platform for preserving life's memories.
While we hope every user enjoys a long relationship with our Services, there may be circumstances in which access must be suspended or terminated to protect the integrity of the platform, comply with legal obligations, or enforce these Terms.
You may stop using the Services and close your account at any time.
You may request permanent deletion of your account through the application or by contacting our support team.
Termination of your account does not automatically entitle you to a refund of any subscription fees except where required by applicable law or our Refund Policy.
Deletion of your personal information will be handled in accordance with our Privacy Policy.
We may temporarily suspend your access to all or part of the Services where we reasonably believe that suspension is necessary to:
Where appropriate, we will make reasonable efforts to notify you of the suspension and the reasons for it, unless doing so would compromise security, violate the law, or interfere with an investigation.
We may terminate your account or discontinue your access to the Services where we reasonably determine that:
Where appropriate and legally permissible, we may provide notice and an opportunity to remedy the issue before terminating your account.
In exceptional circumstances, we may immediately suspend or terminate access without prior notice where reasonably necessary to:
Upon termination of your account:
Termination does not relieve either party of obligations that, by their nature, are intended to survive termination.
The following provisions survive termination or expiration of these Terms to the extent applicable:
If an account remains inactive for an extended period, EpikStory may contact you to verify whether you wish to continue using the Services.
Except where required by law or stated in a separate retention policy, we will not permanently delete active user content solely because an account has been inactive without providing reasonable notice where practicable.
If you believe your account has been suspended or terminated in error, you may contact our support team to request a review.
Where appropriate, we will investigate the matter in good faith and inform you of the outcome within a reasonable timeframe.
The submission of an appeal does not guarantee reinstatement.
EpikStory reserves all rights and remedies available under applicable law in relation to misuse of the Services.
Our decision to suspend or terminate an account in one instance does not limit our ability to take similar or different action in future circumstances where appropriate.
We believe that trust is built through fairness, transparency, and accountability.
Whenever possible, we aim to work with users to resolve issues before taking enforcement action. At the same time, we have a responsibility to protect the security of the platform, the privacy of our users, and the long-term integrity of EpikStory.
Any suspension or termination decision will be guided by those principles and by our commitment to applying these Terms in a fair, reasonable, and lawful manner.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which EpikStory is legally incorporated, without regard to its conflict of law principles.
Nothing in these Terms limits or excludes any mandatory rights or protections available to consumers under the laws of their country of residence where such protections cannot lawfully be excluded.
EpikStory believes that most concerns can be resolved quickly through open communication.
Before commencing formal legal proceedings, both you and EpikStory agree to make reasonable efforts to resolve any dispute, claim, or disagreement through good-faith discussions.
If you have a concern regarding the Services, we encourage you to contact our support team first so that we may attempt to resolve the matter efficiently and fairly.
If a dispute arises relating to these Terms or the Services, either party may provide written notice describing:
Both parties agree to make reasonable efforts to resolve the matter informally before pursuing legal remedies.
Nothing in this section prevents either party from seeking urgent legal relief where immediate action is reasonably necessary.
Where a dispute cannot be resolved informally, and unless otherwise required by applicable law, the courts having jurisdiction over EpikStory's place of incorporation shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.
If mandatory consumer protection laws provide that disputes must be heard in another jurisdiction, those mandatory legal requirements will prevail.
Nothing in these Terms prevents either party from seeking temporary, preliminary, or permanent injunctive or equitable relief where reasonably necessary to:
Such relief may be sought in any court of competent jurisdiction.
These Terms shall be interpreted in accordance with applicable laws governing contracts, electronic commerce, consumer protection, privacy, intellectual property, and other relevant legal frameworks.
If any provision of these Terms conflicts with mandatory legal requirements, that provision shall apply only to the extent permitted by applicable law.
The remaining provisions shall remain fully effective.
Subject to applicable law, any legal claim arising out of or relating to the Services should be brought within the period prescribed by applicable law.
Nothing in this section limits any statutory limitation period that cannot legally be modified.
Unless otherwise determined by a court of competent jurisdiction or required by applicable law, each party shall bear its own legal costs and expenses arising from any dispute relating to these Terms.
These Terms are prepared in the English language.
If translated into another language for convenience, the English version shall prevail to the extent permitted by applicable law in the event of any inconsistency or conflict.
Nothing in these Terms limits any rights or remedies available to consumers under applicable consumer protection legislation.
Where local consumer laws provide greater protection than these Terms, those laws shall prevail to the extent required.
Both you and EpikStory agree to exercise their rights and perform their obligations under these Terms in good faith and in accordance with applicable law.
The parties acknowledge that cooperation, transparency, and fair dealing contribute to the successful operation of the Services.
At EpikStory, we hope disputes are rare.
Our preference is always to resolve concerns promptly, respectfully, and fairly through open communication rather than formal legal proceedings.
We believe that transparency, accountability, and mutual respect form the strongest foundation for a lasting relationship with our users.
The following provisions apply to these Terms and govern the legal relationship between you and EpikStory.
These Terms, together with our Privacy Policy, Refund Policy (where applicable), Community Guidelines (if any), and any additional policies or terms expressly incorporated by reference, constitute the entire agreement between you and EpikStory regarding your use of the Services.
These documents supersede all prior discussions, communications, representations, understandings, and agreements relating to the Services.
If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.
The remaining provisions shall continue in full force and effect.
Where possible, the invalid provision shall be interpreted or modified in a manner that most closely reflects its original intent while remaining legally enforceable.
Failure or delay by EpikStory to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.
Any waiver shall be effective only if made in writing and signed by an authorised representative of EpikStory.
A waiver of one breach shall not constitute a waiver of any future or continuing breach.
You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms without our prior written consent.
EpikStory may assign or transfer these Terms, in whole or in part, in connection with:
Such assignment will not reduce your rights under these Terms.
Nothing contained in these Terms creates any partnership, joint venture, agency, employment, fiduciary, or franchise relationship between you and EpikStory.
Both parties remain independent contracting parties.
Except where expressly stated, these Terms are intended solely for the benefit of you and EpikStory.
No third party shall have any right to enforce any provision of these Terms solely by virtue of being mentioned within them.
This provision does not affect any rights that cannot be excluded under applicable law.
EpikStory may provide notices relating to the Services through:
You agree to keep your contact information current so that important notices may be delivered effectively.
Legal notices to EpikStory should be sent to the contact information published on our official website unless another method is expressly specified.
You acknowledge and agree that:
You agree to comply with all applicable export control laws, sanctions laws, and trade regulations governing your use of the Services.
You may not access or use the Services where prohibited by applicable law.
EpikStory shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:
Affected obligations shall be suspended only for the duration reasonably necessary to address the event.
Section headings are provided solely for convenience and shall not affect the interpretation of these Terms.
Unless the context requires otherwise:
The provisions of these Terms that by their nature are intended to survive termination or expiration shall continue to remain in effect.
These include, without limitation:
If you have any questions regarding these Terms of Service, please contact us.
EpikStory
Customer Support - support@epikstory.com
Legal Department - legal@epikstory.com
Privacy Team - privacy@epikstory.com
Website - https://epikstory.com
We aim to respond to enquiries as promptly as reasonably practicable.
Thank you for choosing EpikStory.
Every memory you preserve represents a chapter of your life that deserves to be protected with care, respect, and integrity.
Our mission is to provide a secure and trusted platform where your life's moments can be captured, organised, and preserved for years to come.
By using EpikStory, you become part of that mission.
We are honoured by your trust and remain committed to continually improving our Services while protecting the memories that matter most.